CBA leads on client satisfaction despite planning scandalsBY LAURA MILLAN | TUESDAY, 27 MAY 2014 12:10PMThe scandals in Commonwealth Bank's (CBA) financial planning unit have not affected its clients' satisfaction, which is the highest of the big four banks. Related News |
Editor's Choice
APRA 'continuing to monitor' UniSuper outage
UniSuper has commenced the restoration of its services, as APRA confirms it is monitoring the situation.
Morningstar unsure if KKR's Perpetual bid benefits shareholders
Morningstar has maintained its fair value estimate of $26 per share for Perpetual stock, even after KKR confirmed it will buy its wealth management and corporate trust businesses yesterday.
SMC says 'reckless' plan could cost taxpayers $1tn
Super Members Council has slammed the Coalition's super for housing plan yet again, saying it could cost taxpayers.
Advisers must unite for major reforms: SIAA
Financial advisers will need to band together to successfully get through another of period of reforms that will ultimately make advice accessible and affordable, this year's Stockbrokers and Investment Advisers Association (SIAA) Conference will hear.
Products
Featured Profile
Robert De Dominicis
CHIEF EXECUTIVE OFFICER
GBST HOLDINGS LIMITED
GBST HOLDINGS LIMITED
It was during a family sojourn to the seaside town of Pescara, Italy, Rob DeDominicis first laid eyes on what would become the harbinger of his future. Andrew McKean writes.
The timing of this CBA satisfaction survey is important. It was conducted in March 2014, prior to the Senate Inquiry evidence regarding CBA's activities was given in April 2014, and prior to the airing of the 4 Corners program on the ABC on May 5th 2014, and prior to the resultant flooding of MPs with complaints from their constituents regarding CBA's activities. Perhaps a survey conducted after the Senate Inquiry releases its final report will be a more accurate gauge of how the community views CBA and its treatment of its customers who fell victim to its financial planning arm, CFPL. A full page apology from CBA management to its clients in both Fairfax and NewsCorp print media is long over due.